Shane and CIE have always been exceedingly helpful to me when sorting out my CISS system.
Whilst buying a new printer quite a few years ago (Canon Pixma MG6250), it was suggested by a relative that I should buy a much more economical continuous ink system. This is when I discovered City Ink Express, and a super helpful chap called Shane. He explained everything about the system, and directed me to the appropriate YouTube videos for priming and installing the system. He has always been happy to also speak to me over the phone for any further clarification too, which he did on a few occasions. On the rare occasions I’ve had an issue, such as air in one of the lines, I’ve either sorted it out myself or have done so with Shane’s help.
Having used this system for years now, I had the confidence a while ago to even sort out a problem with my printer when an error code suggested it was not repairable. There was no way I was giving up on my printer whilst I still had lots of ink left; I successfully removed and carefully cleaned the print head, using tap water via a syringe provided with my system, which enabled my printer to work again.
The last bottles of ink I ordered and am mostly still using were dated 2015, and I have just received a new delivery of inks this morning (Jan 2020!), having only ordered them at 2pm yesterday. Thank you for the super speed service, so my daughter can now print off her homework tonight.
My brother has a CIE continuous ink system, as do my parents, and I have no hesitation in recommending them to family and friends. Getting this system from City Ink Express is a no brainer from my experience. I even have the original Canon cartridges which came with the printer, but which are still sealed.