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Due to the nature of the some of the products we sell sometimes they require support to get up and running - there are many influencing factors which could cause the error including incorrect installation or usage.

We do not knowingly sell a product that is not suitable for your printer and every effort is made to ensure compatibility.

Our priority is to get you up and running again.

We have a wide range of installation and support videos available either on the relevant product page, on our you tube channel here or by searching through our support videos below. Simply select your printer manufacturer to see our list of support videos.

Select your printer manufacturer and printer model

If you are looking for installation advice or guidance and cannot locate a video or guide please contact us at support@cityinkexpress.co.uk and we will do our best to help.

All support requests are tracked by us and fed back to our suppliers to continually improve our service and products to you.