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Privacy Policy

We are committed to protecting our customers’ privacy, and we do our best to be transparent about the information we collect from website users. Please review this policy for your peace of mind.

1. Information Requests

If you would like to view the information (if any) that we hold on you, please email support@cityinkexpress.co.uk to speak with our Customer Services department. We aim to respond to information requests within 1 month of receipt. Any inaccuracies you report to us will be rectified as quickly as possible, and we will usually be happy to delete your personal information upon request (except in special circumstances).

2. Your Information & How We Use It

If you place an order via City Ink Express, you may be required to input the following personal information:
  • First name
  • Surname
  • Email address
  • Billing address
  • Delivery address
  • Telephone number(s)
You may also provide us with additional information if you wish – for example, you can let us know your company name.

All of the details you enter during the purchasing process are collected for the sole purpose of processing and dispatching your order. Additionally, we may contact you after your products have been delivered to ask you to review your purchase. You will not be added to any mailing lists without your permission, and we will not send you any correspondence that is not related to your order.

If you choose to contact us using the enquiry form on our contact page contact page, we will collect the following information:
  • Your name
  • Your email address
  • Your telephone number (optional)
  • Any other information you choose to supply in the body of your message
This information is collected for the sole purpose of processing and responding to your enquiry. Again, you will not be added to any mailing lists without your permission, and we will not send you any correspondence that is unrelated to your enquiry.

We try to ensure that all personal information we hold is accurate and up to date. We hold this information securely and in accordance with the relevant laws, including the General Data Protection Regulation (GDPR).

3. Payment Details

We are committed to protecting the payment details that you enter when you place an order or on our website. All payments are processed over a secure (HTTPS) connection. We accept payment via debit/credit card and PayPal.

4. Customer Accounts

While placing an order with City Ink Express, you have the option to create a user account. Please note that you are not required to register an account if you do not wish to do so – to make a purchase without creating an account, simply leave the Create user account? box unticked.

If you choose to create a user account, all account information (including your personal details) will be held securely and will not be shared with any unaffiliated third parties. The information you submit during the registration process will only be used for purposes directly related to the management of your account and the processing of any orders you place while logged in.

5. Our Mailing List

When you contact City Ink Express or place an order via our website, you will have the option to join our mailing list. Subscribers are sent occasional newsletters and offers via email.

Subscribers can unsubscribe from our mailing list at any time by clicking the ‘unsubscribe’ link that appears in all of the promotional emails we send.

If you give us permission to add you to our mailing list, we will never share your email with any unaffiliated third party or send you emails that are not relevant to City Ink Express.

6. Google Analytics

Like many website owners, we use Google Analytics to anonymously monitor traffic and user behaviour on our website. This tool does not collect any personally identifiable information. However, if you do not want to be included in our Analytics data, you can opt out of Google Analytics using this browser add-on.

7. Cookies Policy

This website uses cookies to improve your online experience. Click here to view our cookies policy.

8. Information Security & Fraud Prevention

In order to secure all the transactions and sensitive information processed via this website, we employ the services of a GeoTrust SSL certificate.

We take the risk of internet fraud very seriously. If we believe that an order has been placed fraudulently or that our website has been abused in any way, we reserve the right to share any relevant information with third-party fraud prevention companies (including banks) and the police.

If you have any questions about our privacy policy, please email support@cityinkexpress.co.uk.